Privacy Policy

Last updated: October 5, 2026.

1. Who we are

This Privacy Policy describes how Eco Prime Restoration LLC ("Eco Prime", "we") collects, uses and protects the personal information you provide through ecoprimerestoration.com (the "Site").

Controller: Eco Prime Restoration LLC, 4121 34th St STE H3, Orlando, FL 32811, United States. Email: [email protected]. Phone: (689) 200-7694.

2. Information we collect

We collect the information you voluntarily send us through the contact form, plus certain technical data recorded automatically when you use the Site.

• Information you provide: name, phone, email, type of damage, property type, urgency, address, city and the message you write.
• Automatic technical data: IP address, user agent (browser and device), referring page (referrer and utm_source parameters) and the URL of the page from which you submit the form.
• We do not request sensitive data (health, biometrics, ethnic origin, etc.) or information from minors.

3. How and why we use your information

We use your data only to:

• Respond to your request and contact you to arrange an inspection or quote.
• Provide and manage the service you request.
• Keep the Site secure and prevent abuse (for example, through the IP address).
• Comply with applicable legal obligations.
• We do not use your data to send you advertising and we do not sell it.

4. Legal basis

In the United States, the law does not require a consent basis as under the EU GDPR; we process your data based on your consent (when you submit the form), the legitimate interest of responding to your request, and compliance with legal obligations.

By submitting the form, you confirm that the information is yours or that you are authorized to share it.

5. Who we share information with

We do not sell or rent your information. We only share it with providers that help us operate the Site and the service:

• Cloudflare, Inc. — content delivery, security and abuse protection for the Site.
• Hosting provider — the server where the Site is hosted.
• Google LLC — embedded maps (Google Maps) and web fonts (Google Fonts). When these features load, Google may receive data such as your IP address.
• Email provider — to receive and manage contact messages.

These providers process data under their own policies. We may also disclose information when required by law or to protect rights and safety.

6. Cookies and similar technologies

The Site does not use its own advertising or analytics cookies. It only uses essential cookies and technologies:

• csrftoken cookie: required to protect the contact form.
• Cloudflare cookies (e.g. __cf_bm): required for security and performance, managed by Cloudflare.
• Third-party content (Google Maps and Google Fonts) may set its own cookies or receive your IP address when it loads.

You can block or delete cookies in your browser settings; some features may stop working correctly.

7. How long we keep data

We keep form data for a maximum of 24 months from the last contact, unless the law requires a different period. After that we delete or anonymize it.

8. Information security

We apply reasonable technical and organizational measures to protect your information, such as encryption in transit (HTTPS), server access control and security best practices. No method of transmission over the Internet is 100% secure, so we cannot guarantee absolute security.

9. Your rights and choices

You may request at any time to:

• Access the personal information we hold about you.
• Correct inaccurate or outdated data.
• Delete your data, except what we must keep for a legal obligation.
• Stop receiving communications from us (we do not market, but you can ask us not to contact you except about your service).

To exercise them, email us at [email protected] or call (689) 200-7694. We will respond within a reasonable time.

10. Minors

The Site is not directed to children under 13 and we do not knowingly collect information from them. If you believe a minor provided us with data, contact us to delete it.

11. Third-party links

The Site may include links to third-party sites (for example, official sources such as EPA or NOAA). We are not responsible for their privacy practices; we recommend reviewing their policies.

12. Governing law and scope

This policy is governed by the laws of the State of Florida and the United States, including the Florida Information Protection Act (FIPA, § 501.171) and Federal Trade Commission (FTC) rules.

The Florida Digital Bill of Rights (FDBR, 2024) and California's CCPA/CPRA apply to businesses that exceed certain revenue and consumer-count thresholds. Eco Prime Restoration LLC does not meet those thresholds; we still apply transparency and control principles as a matter of good practice.

13. Changes to this policy

We may update this policy to reflect changes in our practices or the law. We will post the current version on this page with its updated date.

14. Contact

Eco Prime Restoration LLC · 4121 34th St STE H3, Orlando, FL 32811 · [email protected] · (689) 200-7694.